In late April, John D. called iCan to cancel his MedChoice membership. Exasperated, the Indiana native felt his Rx prescription costs were just far too expensive to justify paying for the program's monthly fees. Like so many of us, he was looking to trim the fat on an overinflated budget and figured that terminating his membership could at least make an indent.
When Nanette E. in Customer Care answered the phone, however, she didn't just talk at him, or talk to him. Instead, Nanette listened to him. She took note of his financial concerns, and when John proclaimed that he was paying thousands of dollars in prescription expenditures each month, Nanette delved deeper.
"I inquired about the seven meds he was currently taking," said Nanette. "Without ever asking about his condition, or the state of his health, I looked them up online and was able to find five coupons for Justin to use. Whether you believe it or not, the savings I found him blew him away because they totaled just over $1500! Scripts like Dihydroergotamine, Elavil, Norflex and Aldactone plummeted to $262, while his scripts for Duloxetine, Thorazine and Corgard dropped to $87."
The savings John secured with Nanette's Rx Advocacy assistance (one of the many non-insured benefits that an iCan MedChoice member has at their fingertips), most definitely made an impact on his bottom line. So much so, that instead of cancelling, John wound up adding his wife and upgrading to a couples plan.
"I've been a licensed agent in 36 states since 2005," said Nanette, "and saving a member money just never gets old." "With MedChoice, the value and discounts are there for them. But, I'm not sure that everyone, including John, realize just how many benefits there are! From pet savings, to roadside assistance, to Telehealth Services and more, it's a great program that I'm proud to advocate for in any capacity."